Terms & Conditions

1. Service Provider Information

In compliance with the applicable regulations on information society services and electronic commerce, it is hereby stated that the provider of the services is:

2. Purpose

These Terms and Conditions govern the access, navigation and use of the website www.weedspayments.com, as well as the contracting and provision of the technological payment integration services offered by WeedsPayments to e-commerce merchants in Europe.

WeedsPayments acts exclusively as a specialised technology provider, and in no case holds the status of a financial entity, bank, credit institution or licensed payment service provider in its own right. Transactions are processed through duly regulated acquiring banks and payment processors.

3. Services Offered

WeedsPayments offers the following specialised technological services for e-commerce merchants:

The provision of any service shall be conditional upon the signing of the corresponding services contract, payment of the agreed setup fee and approval of the client by the acquiring bank. WeedsPayments cannot guarantee such approval, which is an exclusive decision of the bank.

4. Conditions of Access and Use of the Website

Access to the website www.weedspayments.com is free of charge and does not require prior registration, except for access to the private areas enabled for clients. The user undertakes to:

• Make diligent, lawful and good-faith use of the website and its contents.
• Not use the website for the dissemination of unlawful, fraudulent or public-order-contrary contents.
• Not interfere with the technical functioning of the website nor attempt to access unauthorised systems or data.
• Provide truthful and up-to-date information in any contact form or service request.
• Not reproduce, copy or distribute the contents of the site without the express written authorisation of WeedsPayments.

WeedsPayments reserves the right to suspend or restrict access to the website, temporarily or permanently, to users who breach these conditions, without prior notice and without this giving rise to any right to compensation.

5. Contracting Process

The contracting of WeedsPayments' services is carried out through the following process:

The activation time largely depends on how quickly the client provides the required documentation and on the acquiring bank's timeframes (estimated: 5 business days if everything is in order; it may be extended if adjustments to the website or documentation are required).

6. Client Obligations

The client who contracts WeedsPayments' services assumes the following obligations:

• Provide truthful, complete and up-to-date information about their business, products and transaction volume.
• Keep their website in compliance with the requirements demanded by the acquiring bank at all times.
• Notify WeedsPayments of any relevant change to their website, product catalogue or business data with a minimum of 7 days' notice.
• Check their email daily and diligently attend to any communication from the payment processor or acquiring bank.
• Notify WeedsPayments within a maximum of 24 hours of any request, notice or notification received from the bank or processor.
• Comply with the agreed payments within the established deadlines.
• Use the service exclusively for the sale of legal products in the country of destination.
• Maintain a chargeback ratio below the threshold established in the services contract.

7. Liability and Limitation of Liability

7.1 Liability of WeedsPayments

WeedsPayments shall be liable for damages caused directly by its own breaches of its contractual obligations, within the limits established in the services contract signed with the client.

WeedsPayments shall not assume any liability for:

• Unilateral decisions by acquiring banks, payment processors or card networks (Visa, Mastercard) resulting in the suspension, blocking or closure of the client's account.
• Service interruptions arising from causes beyond its control, including third-party infrastructure failures, cyber-attacks, force majeure or regulatory decisions.
• Economic losses arising from chargebacks, disputes or fraud generated by the client's end buyers.
• Breaches by the client of its compliance, information or communication obligations established in the contract.
• The content, veracity or lawfulness of the products marketed by the client through the platform.

7.2 Liability of the Client

The client is solely responsible for the commercial activity carried out through the payment system, for compliance with the regulations applicable to their products and markets, and for the consequences arising from their non-compliance.

8. Fees and Payment Conditions

The fees applicable to WeedsPayments' services are detailed in the commercial proposal and in the services contract signed between the parties. As a general rule:

• The applicable MDR (Merchant Discount Rate) is between 1.5% and 2.5% + €0.30 per processed transaction, depending on the sales volume; the exact fee is set in the commercial proposal.
• The setup fee is a one-off payment made before the start of the onboarding process and is non-refundable in the event of termination of the contract for reasons attributable to the client.
• The monthly maintenance, if applicable, is paid between the 1st and 5th day of each calendar month.
• Fees may be revised with a minimum of 30 days' notice communicated in writing to the client.
• Non-payment of any item shall entitle WeedsPayments to suspend the provision of the service without any right to compensation on the part of the client.

All fees are expressed in euros (EUR) and do not include indirect taxes (VAT or others) that may be applicable under the legislation of the client's country.

9. Intellectual and Industrial Property

All contents of the website www.weedspayments.com — including texts, designs, logos, source code, databases, interfaces and other elements — are the exclusive property of WeedsPayments or of third parties who have authorised their use.

The reproduction, distribution, public communication, transformation or any other form of exploitation of such contents without the prior written authorisation of WeedsPayments is expressly prohibited. Breach of this prohibition shall give rise to the corresponding legal actions.

Any technical development carried out by WeedsPayments in the course of providing its services shall be its exclusive property, unless otherwise agreed in writing.

10. Confidentiality

WeedsPayments and the client undertake to maintain the strictest confidentiality regarding all information exchanged within the framework of the services relationship, including technical, commercial, financial and strategic data.

This confidentiality obligation shall remain in force throughout the term of the contract and for an additional period of 3 years following its termination, regardless of the cause.

Data whose disclosure is required by law, court order or request from a competent authority is exempt from this obligation.

11. Personal Data Protection

The processing of the personal data of users and clients is carried out in accordance with Regulation (EU) 2016/679 (GDPR), the UK GDPR and the applicable data protection regulations. For full information, please consult our Privacy Policy.

12. Modifications to the Terms and Conditions

WeedsPayments reserves the right to modify these Terms and Conditions at any time, such modifications being effective from the moment of their publication on the website.

For relevant modifications affecting the rights or obligations of clients with a contract in force, WeedsPayments will communicate the changes with a minimum of 30 days' notice by email. Continued use of the service after that period shall imply acceptance of the modifications.

13. Duration and Termination

Access to the website is of indefinite duration, except for WeedsPayments' decision to close or restrict it. The provision of the contracted services is governed by the duration and termination conditions established in the services contract signed between the parties.

As a general rule, either party may terminate the services contract by giving 30 days' written notice, except in the cases of immediate termination for serious breach contemplated in the contract.

14. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the law of England and Wales (United Kingdom), the provider's jurisdiction of incorporation, without prejudice to the applicable European Union regulations on information society services, electronic commerce and data protection, and in particular:

• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and UK GDPR.
• Directive (EU) 2015/2366 on payment services in the internal market (PSD2).
• Applicable regulations in Germany: Telemediengesetz (TMG), BGB (Bürgerliches Gesetzbuch) and complementary regulations.
• Applicable regulations in Switzerland: OR (Obligationenrecht) and DSG (Datenschutzgesetz).

For the resolution of any conflict arising from the interpretation, performance or termination of these Terms and Conditions, the parties submit to the courts and tribunals that are competent in accordance with the applicable regulations.